Refund and returns policy

You have 30 days from the delivery date to request a return. Items must be complete — cables, manuals and packaging included — and in resellable condition. Products damaged by misuse, or with removed serial labels, cannot be returned.

Email Atiursheakus@gmail.com with your order reference and the reason. We reply within one business day with a return authorisation and the shipping address. Returns sent without authorisation may be refused.

For faulty, damaged or incorrectly shipped items we cover return shipping with a prepaid label. For change-of-mind returns the return shipping cost is yours; original shipping charges are not refunded.

Once the return is inspected — usually within two business days of arrival — we refund to the original payment method. Card refunds typically appear within 5–10 business days, depending on your bank. You receive an email confirmation when the refund is issued.

The fastest route is a refund plus a new order. If you would rather exchange for the same item in a different colour or capacity, mention it in your return request and we will hold stock where available.

After the 30-day window, the 12-month limited warranty still covers manufacturing defects. Send the order reference and a description or short video of the fault; approved claims are repaired, replaced or refunded at our discretion. Battery capacity loss from normal use and accidental damage are excluded.

Opened in-ear audio products can only be returned if faulty, for hygiene reasons. Gift cards and clearance items marked final sale are not returnable.